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How long does shipping take?

Shipping costs vary by destination and quantity. The exact fee is shown at checkout.

How long will it take to ship my order?


Shipping times vary depending on your location and the products you order. Typically, orders are processed within 1–2 business days, and shipping can take 3–7 business days for domestic deliveries. For international shipments, please allow additional time for customs processing. You will receive a tracking number once your order has been dispatched.

What are the sizing specs of my order?

Each product page provides detailed sizing information to help you choose the perfect fit for your companion. Please refer to the sizing chart before placing your order. If you need guidance or have questions about sizing, our customer care team is happy to assist you.

I'm having issues placing an order.

We’re here to help! If you encounter any difficulties while placing your order, please contact our customer service team at [your support email] or [phone number]. We’ll guide you through the process to ensure your order is completed smoothly.

I'd like to return or replace my order.


Your satisfaction is important to us. If you wish to return or exchange a product, please contact our customer service within [X] days of receiving your order. We will provide detailed instructions and work with you to ensure a smooth and convenient process. Certain conditions may apply, as outlined in our Return Policy.

I'd like to cancel my order.


Orders can be canceled within [X] hours of placement. Please contact our customer service team as soon as possible to request a cancellation. Once an order has been processed or shipped, it cannot be canceled, but you may be eligible for a return or exchange following our standard policy.

Couldn't find your answer?


We’re here to help. If you need further information, please contact us—our team is happy to assist.